Policies

Complaints

Our Complaints Procedure is intended to:

  • encourage resolution of problems by informal means wherever possible;
  • be easily accessible and publicised;
  • be simple to understand and use;
  • be impartial;
  • be non-adversarial;
  • allow swift handling with established time-limits for action and keeping people informed of the progress;
  • ensure a full and fair investigation by an independent person where necessary;
  • respect peoples desire for confidentiality;
  • address all the points at issue and provide an effective response and appropriate redress, where necessary;
  • provide information to the schools academy senior management team so that services can be improved.

Complaints Downloads

Complaints Policy
If you require any download in another language please email admin.central@trinity.newcastle.sch.uk