Policies

Complaints

Our Complaints Procedure is intended to:

  • encourage resolution of problems by informal means wherever possible;
  • be easily accessible and publicised;
  • be simple to understand and use;
  • be impartial;
  • be non-adversarial;
  • allow swift handling with established time-limits for action and keeping people informed of the progress;
  • ensure a full and fair investigation by an independent person where necessary;
  • respect peoples desire for confidentiality;
  • address all the points at issue and provide an effective response and appropriate redress, where necessary;
  • provide information to the schools academy senior management team so that services can be improved.

The full policy is available for download below.

Complaints Downloads

Complaints Policy
If you require any download in another language please email admin.central@trinity.newcastle.sch.uk